FollowUpOwl Terms of Service

Last updated: October 7, 2026

These Terms are an agreement between you and Offstream LLC, a Wyoming limited liability company ("Offstream," "we," "us"). Offstream operates FollowUpOwl. They cover the FollowUpOwl apps for iPhone and Android, the website at followupowl.com, and the services we provide through them (together, the "Service").

FollowUpOwl is software for contractors. You use it to follow up on quotes. The Service texts your homeowner customers only because you added them and told it to. Offstream is a software provider. It acts on your instructions. It is not your partner, your employee, or the contractor the homeowner hired.

If you use the Service for a business, you agree for that business, and "you" means both you and the business. By creating an account or using the Service, you agree to these Terms, our Privacy Policy, and our SMS Terms. If you do not agree, do not use the Service.

1. The Service

You log a quote. The Service then sends that homeowner automatic text messages on the schedule you set, and it stops when the homeowner replies or opts out. On the Base plan, texts come from a toll-free number shared by FollowUpOwl. Each of those texts starts with "FollowUpOwl for [Business]:". The Pro plan may add a number for your business, as described below. Calls to the shared number are not answered.

We send a text only on your instruction. You give that instruction by adding the homeowner and using the Service. We do not choose your customers. We do not decide that a homeowner agreed to hear from you.

2. Who can use it

You must be at least 18 and able to bind the business you sign up. The Service is for businesses in the United States. It is not for personal or household use. You must give us accurate information about you and your business, including the details phone carriers require before texting can be turned on, and you must keep that information current.

3. Your account

Keep your login secure. You are responsible for everything that happens under your account, including anything a helper, employee, or other person you allow in does. Tell us right away at help@followupowl.com if you think someone else got in. We may ask for records to sort out who controls a business account, and we may pause the account while that is unresolved.

4. Plans, free trial, and payment

Subscriptions are sold as in-app purchases through Apple's App Store and Google Play. We do not take your card number. Apple or Google bills you under that store's rules, which also cover renewal, cancellation, and refunds.

• Base. $19 per month, plus a free trial. The trial length and price are whatever Apple or Google shows you when you subscribe. If that display differs from these Terms, the store display controls. Cancel before the trial ends if you do not want the paid plan.
• Pro. $29 per month. Pro is the plan that may include a phone number for your business. The price Apple or Google shows at signup controls if it differs.
• Renewal. A paid subscription renews automatically each month until you cancel it in your Apple or Google subscription settings. Deleting the app, or deleting your FollowUpOwl account, does not by itself cancel a store subscription. You have to cancel with the store to stop those charges.
• When a trial ends unpaid. If you do not have a paid subscription when the trial ends, we pause follow-ups. Follow-ups that came due while the account was paused are skipped, not sent late. Later follow-ups resume on schedule if you subscribe. Your quotes and data stay for 90 days, as described under "Suspension and termination."
• Failed payment. If Apple or Google tells us the subscription is not paid, we may pause follow-ups until it is.
• Taxes. The store may add tax. You are responsible for taxes on your purchase.
• Price changes. We will tell you by email or in the app at least 30 days before a higher price applies to you. You can cancel before it takes effect. The store may also show the new price at renewal.
• Refunds. Refunds are handled by Apple or Google under their policies. We do not refund partial months. Where the law requires a refund, the store's process is how you request it.
• Use limits. The Service is for ordinary quote follow-up. We do not offer unlimited texts. We may slow or pause texting if volume is far beyond that use or looks like misuse.

5. Phone numbers and message delivery

Shared number. Base uses one toll-free number operated for Offstream. Every automatic text on that number starts with "FollowUpOwl for [Business]:" and names your business. The shared number stays with FollowUpOwl when your account ends. Calls to it are not answered. The caller hears a short message.

Pro number. If you subscribe to Pro, we will try to assign a phone number for your business. A carrier has to approve that number. Until it is approved, or if the carrier refuses, texts go out on the shared number instead. Offstream owns any Pro number we assign. You cannot transfer it, and we do not have to move it to another carrier. When your Pro subscription ends, we may take the number back and assign it to someone else.

What we do not promise. We do not guarantee that a carrier will approve your business, your traffic, or a Pro number. We do not guarantee that any message will be delivered, or delivered on time. Carriers filter and block messages for their own reasons.

Same rules on every number. You are solely responsible for the content and legality of texts sent for your business, whether they go out on the shared number or a Pro number. We may look at messages and delivery records. We do not have to. Looking, or not looking, does not mean we approved your contacts or took on your legal duties.

Homeowners see FollowUpOwl as the sender because the text comes from our number. The SMS Terms explain that. That label does not mean we obtained the homeowner's consent. You did, or you must not add them.

6. Consent is solely your responsibility

Obtaining and documenting each homeowner's consent is solely your responsibility. Offstream only provides the software and sends texts on your instructions. We do not collect consent from homeowners for you, and we do not check that you have it.

You represent, and you promise, that all of the following are true for every person you add:

1. Prior express consent. Before you add a homeowner, that person gave prior express consent to receive texts from FollowUpOwl about that quote. The consent names the kind of messages they will get and tells them they can opt out.
2. Collected lawfully. You collected that consent in a way that follows the Telephone Consumer Protection Act, state telemarketing and texting laws, and any carrier rules. You did not buy it, bury it, or treat it as given just because the person asked for an estimate.
3. You keep the proof. You keep a record of who agreed, when they agreed, how they agreed, and the words they agreed to. You keep that record for at least five years. If we ask, you will send it to us promptly. We may store what you type into the app. That copy is not our verification, and it does not move this duty to us.
4. No one who did not agree. You will not add a person who did not agree. You will not add a purchased, rented, or scraped list, an old customer list, or any number you do not have permission to text.
5. What you tell the app is true. When you check the box that the customer asked for the estimate and agreed to texts, that statement is accurate. It is your representation to us and to our carriers. It is not a finding by us.

You will not work around opt-out language, quiet hours, message limits, or STOP handling built into the Service.

7. Texting laws and opt-outs

You, not Offstream, are responsible for complying with the Telephone Consumer Protection Act and state telemarketing and texting laws for every contact you add and every text sent for your business. You are also responsible for related privacy, consumer-protection, and carrier rules. We do not provide legal advice, and the Service does not make your campaign lawful.

You must honor opt-outs. A homeowner may opt out by replying to a text or by telling you directly. Reply STOP to end all FollowUpOwl texts, for every contractor, on every FollowUpOwl number, including a Pro number. Other words such as END, CANCEL, UNSUBSCRIBE, and QUIT work the same way. That rule is in the SMS Terms, and those terms control what the recipient must do to stop messages. You will not text an opted-out person through the Service again, and you will not add them again, unless they later opt back in as those SMS Terms describe.

If we receive a complaint, a carrier notice, or a demand about a person you added, you will cooperate and you will send your consent proof when we ask.

8. Acceptable use

Use the Service only for quote follow-ups about an estimate that the homeowner already asked you for. Texts are informational. They are not a place to advertise.

You will not send marketing or promotional content. That includes discounts, coupons, financing offers, newsletters, review campaigns, and messages about other jobs, products, or businesses.

You will not use the Service for, or put in a message anything about, lending or credit, debt collection, cannabis, gambling, alcohol, tobacco, vaping, firearms or other weapons, adult content, pharmaceuticals, cryptocurrency, lead generation, multi-level marketing, political campaigns, or any other category a carrier or the law prohibits. You will not send anything hateful, threatening, deceptive, or unlawful.

You also will not:

• reverse engineer, overload, or disrupt the Service, or bypass a security control or a limit
• resell the Service or use it to build a competing product
• impersonate another business or give carriers false registration details
• use the Service to break the law or anyone's rights

We may remove content or refuse to send it. We do not have to monitor what you send.

9. Your content and your customers' information

You own the information you put into the Service, including homeowner details and message wording ("Your Content"). Your Content is solely your responsibility. You represent that it is accurate and lawful, that it does not infringe anyone's rights, and that you have the rights and consents needed for us to host it and to send messages that contain it, as the Privacy Policy describes.

You give us permission to host, process, and send Your Content only as needed to run, secure, and support the Service and as the Privacy Policy describes. We handle homeowner information on your instructions. You are responsible for your dealings with your customers. Disputes between you and a homeowner are yours. We may step in, and we do not have to.

We keep opt-out records, and we keep consent and message records as the Privacy Policy describes, including after you delete a customer or your account, because the law and our carriers require it. You should keep your own copies. We are not your backup service.

10. Suspension and termination

You may close your account in the app or by emailing help@followupowl.com. Closing the account does not cancel an Apple or Google subscription. Cancel that in the store.

We may suspend or terminate the Service, or any part of it, at once and without notice, and without liability to you. We may do that for any reason, including immediately if:

• a homeowner, carrier, or anyone else complains about your texts
• a carrier flags, blocks, or questions your traffic or your registration
• we believe consent is missing, weak, or not documented
• you send marketing or other content these Terms do not allow
• you break these Terms, you do not pay, or you create legal, fraud, or security risk
• the law, a court, or a carrier asks us to stop
• we stop offering the Service

If we suspend you, texting stops. We may keep the account data while we review it. If we or you end the account, we handle deletion as follows, and as the Privacy Policy describes in more detail.

What happens to your data. If a subscription or trial ends and you do not delete the account, we keep your data for 90 days so you can come back. We email you 7 days before we delete it. After 90 days we delete it, except records we must keep. If you delete the account yourself, we delete your data then, with the same exceptions. Opt-out records are kept permanently. Consent records and records of messages sent are kept for 5 years. Billing records are kept as tax rules require. Backups are overwritten within 30 days.

Sections that should live on after the account ends still apply. That includes consent, acceptable use, content, warranties, the liability limit, defense and indemnity, disputes, and this survival sentence.

11. Our property

The Service, its design, software, and brand belong to us. These Terms give you a limited, non-exclusive, non-transferable right to use the Service while your account is in good standing. If you send us ideas, we may use them without owing you anything.

12. Services outside our control

The Service depends on other companies, including phone carriers, texting providers, Apple, Google, and our hosting and login providers. We are not responsible for their outages, filters, blocks, rejections, or billing decisions. Apple and Google are not parties to these Terms and are not responsible for the Service. Your store purchase is also subject to that store's terms.

13. No warranties

The Service is provided "as is" and "as available." To the fullest extent the law allows, we disclaim every warranty, express, implied, or statutory, including merchantability, fitness for a particular purpose, title, and non-infringement.

We do not warrant that the Service will be uninterrupted, timely, secure, or error-free, or that it will meet your requirements. We do not guarantee message delivery. We do not guarantee carrier approval of your business, your messages, or a Pro number. We do not guarantee any jobs, revenue, or other business result. Any decision to use the Service, and any text sent through it, is at your own risk.

Some states do not allow certain disclaimers. In those states, the disclaimers apply as far as the law allows. If you are not satisfied with the Service, your remedy is to stop using it and cancel.

14. Limit on our liability

To the fullest extent the law allows, Offstream and its members, managers, officers, employees, and agents will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost jobs, lost customers, lost data, or lost goodwill. This applies whether the claim is in contract, tort, statute, or any other form, and even if we knew the loss was possible.

Our total liability for all claims arising out of the Service or these Terms is limited to the greater of (a) the subscription fees you paid for the Service in the 12 months before the claim arose, or (b) $100.

This limit applies to the fullest extent the law allows. It limits what we owe you. It does not limit what you owe us for fees, for defense and indemnity, or for your own misuse or legal violations. Some places do not allow certain limits. Where that happens, the limit applies as far as that law allows.

Any claim you bring about the Service must be brought only against Offstream LLC. You will not bring it against our members, managers, officers, employees, or agents personally.

15. You will defend and cover us

To the fullest extent the law allows, you will defend, indemnify, and hold harmless Offstream LLC and its members, managers, officers, employees, agents, and service providers (the "Protected Parties") from and against any claim, demand, action, investigation, loss, damage, settlement, fine, penalty, carrier charge, judgment, and reasonable attorneys' fees.

This duty covers claims arising out of or related to:

• the contacts, phone numbers, or homeowners you add
• the content of messages sent for your business
• consent, the lack of consent, or the records of consent, including any claim that a text or call broke the Telephone Consumer Protection Act or a state telemarketing law
• your business, or your dealings with your customers
• your breach of these Terms, or your violation of law or of someone else's rights
• a complaint, carrier flag, or inquiry about your use of the Service

You will defend the Protected Parties with counsel we reasonably accept. We will tell you about a claim. We may take over the defense if we choose, and you will still pay the reasonable cost of that defense. You will cooperate, including by producing consent records. You will not settle a claim in a way that admits fault by a Protected Party, puts a duty or payment on a Protected Party, or fails to release a Protected Party fully, unless we agree in writing.

You do not have to cover a Protected Party to the extent a claim is caused by that party's own fraud or willful misconduct. The rest of this section still applies.

16. Disputes, arbitration, and waivers

Please read this section. It replaces most court rights with individual arbitration, and it limits how claims can be brought. The Federal Arbitration Act governs this agreement to arbitrate.

Talk to us first. Before starting arbitration, email help@followupowl.com and describe the dispute. Give both sides 30 days to try to resolve it. This step does not apply to a small-claims case, or to a request for an order to stop ongoing misuse of the Service.

Individual arbitration. Except as this section allows, any dispute arising out of these Terms, the Service, or your relationship with Offstream will be resolved by binding individual arbitration before the American Arbitration Association (AAA). The AAA Commercial Arbitration Rules apply. If the AAA decides one of its other rules applies, that rule applies. One arbitrator will decide the dispute. The place of arbitration is Sheridan County, Wyoming. Either side may ask for a hearing by video or on written submissions. The arbitrator may award only individual relief, and the award is final. A court with jurisdiction may enter judgment on it.

Small claims. Either side may bring an individual claim in small-claims court instead of arbitration if that court has jurisdiction. Either side may also go to court to seek an order stopping misuse of the Service, a breach of the consent or acceptable-use rules, or misuse of our intellectual property.

Class-action waiver. Claims must be brought individually. You and Offstream each waive any right to a class action, class arbitration, collective action, or representative action. The arbitrator cannot combine your claim with anyone else's or award relief for anyone who is not a party.

Jury waiver. If a claim is heard in court rather than arbitration, you and Offstream each waive any right to a jury trial.

30-day opt-out. You may opt out of this arbitration agreement by emailing help@followupowl.com within 30 days after you first accept these Terms. The email must come from the address on your account, include your business name, and clearly state that you opt out of arbitration. If you opt out, the rest of these Terms still apply, including the class-action waiver and the jury waiver to the extent the law allows, and either side may bring an individual case in the state or federal courts located in Wyoming. Both sides consent to those courts.

If a waiver fails. If the class-action waiver cannot be enforced, this arbitration agreement is void and the dispute may be heard in court. If a waiver fails only as to a claim for public injunctive relief, arbitration still applies to the other claims. If some other part of this section cannot be enforced, the rest of it still applies.

Changes. If we make a material change to this section, we will tell you. You may reject that change by emailing help@followupowl.com within 30 days after the change takes effect. If you do, your dispute will be handled under the arbitration terms you already accepted.

Time limit. To the fullest extent the law allows, a claim must be filed within one year after it arose, or it is barred.

17. Changes to these Terms

We may update these Terms. We will post the current version at https://followupowl.com/terms and change the date at the top. For a material change, we will email you or notify you in the app at least 14 days before it takes effect, unless the law requires something else. If you do not agree, stop using the Service and cancel before the change takes effect. Using the Service after that date means you accept the updated Terms. A change to the arbitration section is also subject to the rejection right in that section.

18. Other terms

These Terms, the Privacy Policy, and the SMS Terms are the whole agreement between you and Offstream about the Service. If the SMS Terms and these Terms ever differ on how a recipient opts out, the SMS Terms control: STOP ends all FollowUpOwl texts. If part of these Terms cannot be enforced, the rest still applies. Waiting to enforce a right is not a waiver. You may not transfer these Terms without our consent. We may transfer them as part of a merger, sale, or reorganization. Wyoming law governs these Terms, without regard to conflict-of-law rules. The Federal Arbitration Act governs the agreement to arbitrate.

19. Contact

• FollowUpOwl, operated by Offstream LLC
• 30 North Gould Street, Sheridan, WY 82801
• help@followupowl.com